WHY YOU LOST MY BUSINESS...

I don't ask for much from a business that I patronize. Treat me fairly and professionally. So, here's how you lost my business:

• You changed your business hours to something most working people would find hard to accommodate.
• When I showed up during your business hours, you had a sign on the door saying you would be back in 15 minutes.
• You weren't.
• When you did show up, you helped me find the product I was looking for, but then told me you were out of it.

There is an expectancy from the public to the service industry to show consistency and quality.

• Consider that the restaurants you patronize week in and week out are the ones that have consistently good food and service.
• The barber or hair stylist that you are loyal to always give you the result you wanted.
• The employer that you feel loyal to is the one that is consistently fair and appreciative of your work.
• The grocery store that you favor is the one that always has what you are looking for at a price you are expecting.
• The Realtor you use consistently gives you their full attention and represents you well.

Customers only want the service that they have a right to expect. Don't give them a reason to find someone else who will pay attention.